Google Ads Whatsapp Extension: 40% chat volume increase

industry
Retail
service used
Digital Media
Google Ads Whatsapp Extension: 40% chat volume increase

Gollo Costa Rica, part of the Unicomer retail group, needed to increase WhatsApp conversation volume to drive sales conversions. We implemented Google Ads WhatsApp messaging extensions in highly segmented Search campaigns targeting brand and WhatsApp-related keywords like "Gollo WhatsApp." The strategy facilitated immediate interaction with one-click access while optimizing user experience and maximizing platform efficiency for attracting highly interested users.

Added reach through media unification
15M
Incremental reach percentage achieved
72%
MUU cost per thousand unique users
$7.5
Target frequency impressions over 7 days
2
Increase in WhatsApp conversations initiated
+40%
Conversion rate achieved from campaing
53%
Cost per click USD efficiency
$0.20
WhatsApp button clicks in first two months
2.330
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